Our Services
Claims Support & Appeals
If a claim is denied or a bill looks wrong, review the notice from your insurer or Medicare for the reason and any appeal deadline. We may be able to help you understand the decision and identify next steps; the insurer or Medicare makes coverage and appeal decisions.
Understanding a denial
Read the denial notice and your plan's appeal instructions, including the deadline and where to send supporting information. For help with Medicare appeals, consult Medicare.gov or 1-800-MEDICARE. We can clarify insurance terms and help identify the appropriate contact, but cannot guarantee an appeal outcome.
Questions, answered
Can you help after I've enrolled?
We can answer questions about plans we represent and help direct you to the insurer or Medicare for claim-specific decisions. Assistance and availability depend on the issue; the plan or Medicare decides coverage and appeals.